PvdM
Pierre van der Merwe

1 reviews | Active since Nov 2015

22 Sept 2023, 15:55

Vodacom deducting money without permission

I never use any data on Vodacom, I only use the SIM card as a second sim card to phone if needed. Vodacom happily deducted money from my airtime as per below. This is called *****ing in the modern world! Each message has no way of cancelling the payments! 02/09/2023 You've used R0.27 out-of-bundle data on *** so far this month. Dial *124# to Get RECOMMENDED: 5GB at R109 (7 days) now with your airtime advance. Offer valid today until 23:59. Dial *135# or click http://voda.com/appaccount to check your balance.

02/09/2023 You've used R1.19 out-of-bundle data on *** so far this month. Dial *124# to Get RECOMMENDED: 5GB at R109 (7 days) now with your airtime advance. Offer valid today until 23:59. Dial *135# or click http://voda.com/appaccount to check your balance.

02/09/2023 You've used out-of-bundle data to the value of R5.20 on *** so far this month. To view balances dial *135# or use the My Vodacom App www.vodacom.co.za/app 06/09/2023 You've used out-of-bundle data to the value of R10.36 on *** so far this month. To view balances dial *135# or use the My Vodacom App www.vodacom.co.za/app

20/09/2023 You've used out-of-bundle data to the value of R20.01 on *** so far this month. To view balances dial *135# or use the My Vodacom App www.vodacom.co.za/app

0
Replies (1)
Vodacom
Vodacom's reply23 Sept 2023, 11:12
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team