RM
Randall M
1 reviews | Active since May 2015
11 May 2023, 19:24
Vodacom deducting money from my bank account
I took 2 x R75 voucher advances on 15 April 2023 on the Vodacom app and then they deducted 2 x R75 from my bank account on 2 May 2023 which was what was suppose to happen. Two days later on 4 May 2023 they then deducted another 6 x R75 from my bank which equates to R450. I have then notified Vodacom on numerous occasions to say what happened but all they are doing is sending me from one department to another without my issue being resolved. I have even sent Vodacom my bank statement to prove what happened but still nobody can help me to get my money refunded. This is so frustrating and annoying that I have to go through this trying to get my money back because of a error that Vodacom made.
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Replies (1)Vodacom's replyOfficial
12 May 2023, 07:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 May 2023, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
