BN
Barry N

1 reviews | Active since Jul 2015

17 Aug 2020, 07:50

vodacom deducting money after contract expired: Account No I***-0

in 2018 June I bought a phone on a 2 year contract from Vodacom, account No. I***-0, this year June (2020) they called me asking if I want to upgrade, I specifically informed the caller that I want to end my contract at expiry and I have no intentions of extending it.

July, Vodacom deducts R427, I thought that the last month of contract, I tried calling the number on the statement (082137) and the number no longer exists and I have been trying to 082135 and I have never been able to go through to an operator.

last week I get another statement for R427 for August. I still can't get hold of Vodacom. I am going to block this debit order and I AM VERY GATVOL AND DISAPPOINTED AT THIS EXPLOTAITION DURING COVID. I regret doing business with Vodacom -

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2020, 09:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards,