AH
Athena H
1 reviews | Active since Jan 2022
04 Jan 2022, 11:48
Vodacom deducting large amounts
I have had very poor service from Vodacom call center agents. Every month I pay my bill of R799, but yesterday they deducted R2600. When I phoned them, they told me it is what it is and that they will not refund.
Vodacom is supposed to be the best network, but they rob their clients.
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Replies (2)
Vodacom's replyOfficial
04 Jan 2022, 14:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2022, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AH
Athena H's updateReviewer Update
04 Jan 2022, 15:04It is no use if an agent call you and there is no service. I want to speak to a team leader or supervisor.
AH
Athena H's update04 Jan 2022, 15:04
Reviewer Update
It is no use if an agent call you and there is no service. I want to speak to a team leader or supervisor.