JD
Jade-leigh Dirks
1 reviews | Active since May 2018
02 Feb 2026, 11:07
Vodacom deducting funds without a contract
Warning: Avoid Vodacom at all costs! I had a data contract with Vodacom that I struggled for months to cancel. Despite being told it was cancelled in September 2024, they continued to deduct money from my account in December 2025 and January 2026. When I tried to get a refund, I am being given the run-around by their customer service team. Has anyone else experienced similar issues with Vodacom? How can I get my money back. I NEVER want to do business with Vodacom EVER again!!!
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Replies (1)Vodacom's replyOfficial
03 Feb 2026, 07:28 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2026, 07:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
