Vodacom Deducted R5660 instead of R608 ?????

<p>On Mon 2016/10/31 03:40 PM I emailed both Felix.Mokoena and Ethel plaatjies at the Bloemfontein regional office and asked that if they do not help me to sort this out before the end of the week I will be taking this matter to the National consumer commission and or Consumer goods and services ombud , as the last communication received form Ethal was 26 August even though I have been in contact with her since 30 May 2016 and last communication from Felix was 05 October after quire was referred to you on 27 September. And not one of them came back to me .</p> <p>I then posted the below on 1 November 2016 - Kulsoem Hajwanie phoned me and helped me very nicely to refund the below owed amount - but this month instead of R608 - a debit order of R5660.00 was deducted - Leaving me in a VERY difficult position for the rest of this month !!</p> <p>I don’t understand how they can *******ly take more than the contracted amount??</p> <p>This is unacceptable and I will be referring this matter to both National consumer commission and or Consumer goods and services ombud as this has now been a 9 month struggle and they are now not only taking hundreds of rands but thousands !!!!!!!!!!!!!!!</p> <p> </p> <p> </p> <p>" R109 illigally debited from my account since March</p> <p>R109 that have been wrongly debited from my account since March with heaps of phone calls and emails to different departments in Vodacom I have records of the names and dates I spoke to the call centre with reference numbers.</p> <p> It has been more than 8 months and still the money is still being deducted *******ly from my account and have still not received a refund.</p> <p> </p> <p>Even though this query ended up at Vodacom regional office in Bloemfontein with Ethal plaatjies from July and Felix Morena a month ago and still no feedback or support – but get another deduction this month. If they can’t even help someone who can because on the call centre you also get transfers 1000 times to different departments “because they cannot see on their system”</p> <p> </p> <p>As well as used the option of “contact vodacom “ and send in all the information on this Halo peter site – but still no feedback</p> <p> </p> <p> I feel they just don’t care because who am I – just another customer and even after begging they just do not care and go on with no feedback because at the end of the month they still get their salary.</p> <p>R872 might not be a lot to them but this is what I have been paying for 8 months for nothing.</p> <p>I am most defiantly cancelling my contact, and taking it to a service provider that values their customers</p> <p>I want to find out where I can take this matter future - because nothing about this process takes the TCF act into consideration! "</p>