NS
Noloyd S

1 reviews | Active since Feb 2018

26 Sept 2025, 10:10

Vodacom deducted my money and the data is not allocated

I just loaded data for another simcard using my vodacom app and the payment was successfully but data not showing and I called to Vodacom and I spoke to 3 consultants which 2 of them dropped my call while I was explaining my inquiry. I am so F** mad about this, on July Ithe 17th I bought R60 airtime and it was not loaded but subtracted in my bank card still today the amount I bought which is R13 for 600MB on app is deducted but no Data, haybo is Vodacom trying ******ion to me now I am so so so ****en mad. VODACOM RETURN MY MONEY because your consultant Dudu and Benedict are not professional agents they just bunch of useless agents that dropping calls on customers. I want my money vodacom

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Replies (3)
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Noloyd S's update26 Sept 2025, 10:15
Reviewer Update
I want vodacom to return my money if they can't allocate my Data that I have bought and also hire more professional agents to assist customers instead of hanging up the lines while they still busy with a customer that is so Rude of them.
Vodacom
Vodacom's reply26 Sept 2025, 14:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
NS
Noloyd S's update26 Sept 2025, 15:57
Reviewer Update
Thank you