Hellopeter
Share Your Experience
NZ
Ntokozo Z

1 reviews | Active since Nov 2014

07 Jun 2017, 17:45

Vodacom deducted money from my personal account

<p>It is 2 years and 2 months and no response from Vodacom indicating why they deducted money from my personal account. Its a shame because i am a loyal customer and no one has responded or communicated why they took my money. I have been sent from pillar to post and they never give a solid reason why?...Mxm!</p>

0
Replies (5)
Vodacom
Vodacom's reply08 Jun 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NZ
Ntokozo Z's update08 Jun 2017, 07:43
Reviewer Update

I hope so.

If this was a **** Vodacom was suppose to at least respond to my query. From my experience going to different vodacom branches, nobody seems to provide any response. I keep receiving reference numbers which are useless.

NZ
Ntokozo Z's update09 Jun 2017, 09:33
Reviewer Update

I am still waiting for a consultant to contact me.

Vodacom
Vodacom's reply20 Jun 2017, 10:36
Official

Dear Ntokozo

Please be advised that this matter has now been resolved.

Regards,

RJ

NZ
Ntokozo Z's update20 Jun 2017, 10:50
Reviewer Update

Hi RJ

Thank you so much for assiting in solving the issue. However i am still waiting for our agreed terms to be met.

Regards,

Ntokozo