Vodacom deducted extra R100
I have a cellphone contract with Vodacom and on the day of my debit order (2020/05/01) there was insufficient funds in the account from which the debit order is taken (R429). I realised this and made a manual payment to Vodacom. The next month on the day of the debit order (2020/06/01) Vodacom takes (R529.88) from my account instead of (R429). Checking my statement I see there is a (R100.88) fee with no description, but what I assume must be for the debit order that didn't go through the previous month. I have seen similar complaints against Vodacom on this forum. I do not see what justifies a R100 fine for missing a debit order and then making payment the same day. This is even more disgusting taking into account that most companies (like Virgin active and the banks) are offering their customers assistance during the time of COVID-19. I have tried contacting customer care, but there just seems to be no option to query a statement.
Thank you for your reply. I believe I clearly helped you identify an area of improvement in your company, but sadly you refuse to take notice or understand that your actions in this regard are not acceptable to your clients. Let me make it absolutely clear that, as a Vodacom customer, I think it is ******** to charge a penalty fee equal to 25% of someone's monthly payment. Let me remind you that you did receive my payment, just not at the exact minute you usually do. And again, taking into account what is happening right now with people struggling as a result of COVID-19 and how much other companies are doing to accommodate their clients, this reflects EXTREMELY poorly on your company.
I will never again make the mistake of doing any business with you.
Regards
Thank you for your reply. I believe I clearly helped you identify an area of improvement in your company, but sadly you refuse to take notice or understand that your actions in this regard are not acceptable to your clients. Let me make it absolutely clear that, as a Vodacom customer, I think it is ******** to charge a penalty fee equal to 25% of someone's monthly payment. Let me remind you that you did receive my payment, just not at the exact minute you usually do. And again, taking into account what is happening right now with people struggling as a result of COVID-19 and how much other companies are doing to accommodate their clients, this reflects EXTREMELY poorly on your company.
I will never again make the mistake of doing any business with you.
Regards