RP
Rudie P
1 reviews | Active since May 2019
07 May 2019, 11:12
Vodacom deduct extra money?
Hi, Vodacom deduct my monthly account payment on the 1st of every month which is correct. The problem is they then deduct another R100. 00 every month for no reason. I went to FNB and mailed my statement to Vodacom which FNB confirmed is Vodacom. I mailed it to 2 persons at Vodacom. The don't reply or care even after calling them several times.
I am thinking of canceling my over 20 year contract with Vodacom but want the money deducted back in my account.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 May 2019, 11:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 May 2019, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RP
Rudie P's updateReviewer Update
14 May 2019, 14:32Hi, i am still waiting for feedback regarding the amount deducted for over 2 years from my account.
RP
Rudie P's update14 May 2019, 14:32
Reviewer Update
Hi, i am still waiting for feedback regarding the amount deducted for over 2 years from my account.
RP
Rudie P's updateReviewer Update
23 May 2019, 15:06Hi Dean, thank you for your effort to resolve this issue for me. Sorry I missed two of your calls. Will you please call me again. I was in a meeting. Thanks
RP
Rudie P's update23 May 2019, 15:06
Reviewer Update
Hi Dean, thank you for your effort to resolve this issue for me. Sorry I missed two of your calls. Will you please call me again. I was in a meeting. Thanks
RP
Rudie P's updateReviewer Update
24 May 2019, 17:48Hi Dean, sorry I keep on missing your calls. Will you please send me a mail with more details about the amount and the breakdown as from when the deduction from my account started to *** or leave a voice message on my phone with the amount and from when they started to deduct the money from my account.
Thank you
Thank you
RP
Rudie P's update24 May 2019, 17:48
Reviewer Update
Hi Dean, sorry I keep on missing your calls. Will you please send me a mail with more details about the amount and the breakdown as from when the deduction from my account started to *** or leave a voice message on my phone with the amount and from when they started to deduct the money from my account.
Thank you
Thank you