Vodacom declines my request to port to MTN

I ended my contract with Vodacom on 31/12/2015 and since 02/01/2016 I have been trying to port my number to MTN, but Vodacom declines it every time. I have tried every route possible and nobody seems to be able to rectify the problem. I have been to various Vodacom shops, including the\ walk in' Customer Care one at Canal Walk. I have phoned every possible Vodacom number, spoken to about ten or more consultants, including Team Leaders at the call centre. I have sent how many emails, but most of them don't even get a reply. All I get from the ones that are willing to help, is that it will take 24 hours, but is has now been over a 1000 hours and still no progress. I am told that it is because i have been migrated to the new c3d system. ??? Is there nobody out there that know how the new system works. In the mean time I need a contract phone and I am now stuck with a Vodacom pre paid phone. PLEASE if there is somebody that can help me, I would soooo appreciate it.<br> "