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Susan V
1 reviews | Active since Oct 2021
29 Mar 2023, 14:13
Vodacom declines my port request 3 times without any reason
I cacncelled my contract with Vodacom as at the end of February 2023 after about 11 years as a loyal customer. I want to port my number to MTN as the area I live in has poor Vodacom signal. It has now been a month and Vodacom has declined my port request 3 times without giving any reason. I do not owe them a cent. I just want my number ported. If I do not get a repsonse within 24 hours, I will be reporting Vodacom to ICASA.
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Vodacom's replyOfficial
30 Mar 2023, 07:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2023, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Susan V's updateReviewer Update
30 Mar 2023, 11:52Thanks for the generic reply which does not address the issue, but I am not holding my breath that someone will call me. I am putting this in writing to warn potential customers of the poor service from Vodacom.
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Susan V's update30 Mar 2023, 11:52
Reviewer Update
Thanks for the generic reply which does not address the issue, but I am not holding my breath that someone will call me. I am putting this in writing to warn potential customers of the poor service from Vodacom.