HB
Hermann B
1 reviews | Active since Jan 2013
14 Mar 2019, 12:01
Vodacom decides on behalf of their cleints
End of feb I was due for an upgrade on one of my contracts I chose the Smart Data option for R369 that gives you 1Gb data, 75min & 25 Sms's. Vodacom decided its a good idea to give me the Flexi 165 option. Now they say the device needs to be returned & contract needs to be redone that can take up to 3 months.... I call bull****.... You will rectify this on YOUR side without taking my device, YOU made the decision my YOURSELF so fix it....
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Vodacom's replyOfficial
14 Mar 2019, 13:37 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Mar 2019, 13:37
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team