1 reviews | Active since Jan 2024
Vodacom Deceptive Practices and Refusal to rectify *****ulent charges
My recent experience with this company has been nothing short of a nightmare. Don’t ever sign up for Vodacom contracts .
Over the course of two months, Vodacom has been charging us for services we never requested or authorized. These *****ulent charges have resulted in an additional payment of R555 on top of our regular bill.They have not only refused to remove my brother's contract as requested but continue to deduct money from our account without any valid explanation or justification.
I am sharing my experience to caution and warn others about Vodacom's deceptive practices. It is crucial for potential customers to scrutinize their billing statements and question any suspicious charges. Vodacom's *****ulent behavior is unacceptable.
We ask for a refund for the unauthorized charges and promptly terminate my brother's contract, as we have requested multiple times but they’ll try to sell other plans .
I urge all consumers to exercise extreme caution when considering Vodacom as their service provider. Their *****ulent transactions, refusal to address customer concerns, and continued deductions showcase a complete lack of integrity. Protect yourself and your hard-earned money by choosing Vodacom.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
