DH
Dirk H
1 reviews | Active since Apr 2011
16 Apr 2024, 15:04
Vodacom deceiving in upgrading contracts
I was called and bul**** and mislead and deceived to upgrade my vodacom contracts whilst clearly mentioning in the call that I did not want to upgrade.
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Replies (3)DH
Dirk H's updateReviewer Update
16 Apr 2024, 15:06And then after phoning and complaining about this, 3 new lines were *****ulently opened in my name!
DH
Dirk H's update16 Apr 2024, 15:06
Reviewer Update
And then after phoning and complaining about this, 3 new lines were *****ulently opened in my name!
Vodacom's replyOfficial
17 Apr 2024, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply17 Apr 2024, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
DH
Dirk H's updateReviewer Update
23 Apr 2024, 11:23Thank you Dean for updating me on the progress of my query. Very much appreciate it.
Only problem is that the amount that will be debited from my account still includes the *****ulent line amounts. I phoned the customer care line now, but they are saying that ***** case I logged on the 5th of April has not been finalized and it is now 14 work days later.
I am about to cancel the debit order unless Vodacom urgently corrects the amount that will be debited.
Only problem is that the amount that will be debited from my account still includes the *****ulent line amounts. I phoned the customer care line now, but they are saying that ***** case I logged on the 5th of April has not been finalized and it is now 14 work days later.
I am about to cancel the debit order unless Vodacom urgently corrects the amount that will be debited.
DH
Dirk H's update23 Apr 2024, 11:23
Reviewer Update
Thank you Dean for updating me on the progress of my query. Very much appreciate it.
Only problem is that the amount that will be debited from my account still includes the *****ulent line amounts. I phoned the customer care line now, but they are saying that ***** case I logged on the 5th of April has not been finalized and it is now 14 work days later.
I am about to cancel the debit order unless Vodacom urgently corrects the amount that will be debited.
Only problem is that the amount that will be debited from my account still includes the *****ulent line amounts. I phoned the customer care line now, but they are saying that ***** case I logged on the 5th of April has not been finalized and it is now 14 work days later.
I am about to cancel the debit order unless Vodacom urgently corrects the amount that will be debited.