Vodacom deceiving customers and poor service

On the 16 June 2023 I wrote a review

"On the 5th of April I called Vodacom for Cancellation of contract as I had financial problems for now and the consultant that was assisting me came up with the alternative that they have instead of cancelling 3contract which is Covid-19 relief which give a client a 25% discount on their premium for the period of 3 months, I was convinced then opted for that option. As per our telecom conversation the relief was going to apply starting in May. On the month of May I received a statement with the same for the normal DO amount and I called vodacom to query that. Its been 3 weeks now their consultant are transfering me from this department to another with no help because I opted for what was offered to me. I even received the sms notification for the activation of the covid19 relief and on cancellation side they loaded the notes but billing department says different story. I was even promised be called by the Manager so that we can resolve this but days goes by with not call from Vodacom. I am starting to doubt Vodacom now as it seems the is no communication on their systems and or departments."

In the past few days I have been engaging with Vodacom employees and the said the issue has been resolved, yesterday night the locked my services and I had to contact them again. To cut the long story short my issue was not resolved and Vodacom as a business doesn't keep their work to customers. I wouldn't recommend anyone to involve themselves with vodacom more especial contractual. I rest my case with them