LN
Lebogang N
1 reviews | Active since Jul 2020
03 Feb 2022, 18:27
Vodacom deceiving customers
Good evening
Please kindly note in November I received a call from one of vodacom sales representative, he offered me an upgrade of a laptop & on my other I'm getting 80gig or so.. He said my installment will stay the same of which I was paying R600-R700 I logged a call since they said they will call me.. Now they debited R905 from my account.. It frustrate me because they are doing this for the second time...
Please assist
Thanks Lebogang
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Replies (2)
Vodacom's replyOfficial
04 Feb 2022, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2022, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Feb 2022, 14:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that you have been provided with feedback with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2022, 14:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that you have been provided with feedback with regards to your query. Regards Consumer Website Team
Best regards,