AO
Allan O
1 reviews | Active since Apr 2017
20 Nov 2024, 09:20
Vodacom deceiving contract
I took out a home internet contract with Vodacom (VodaCon) in August/Sept 2024. To date since the beginning of November I have experienced endless connection problems and been told by their “consultants” that the will ONLY investigate connection problems if their internet service has been off for at least a week. A tower outage in Bethlehem has been out of service on and off since the 8th Oct 24 with no resolution. I pay R449/month on a 36 month contract and if this is what can be expected from Vodacom then I will be laying a complaint with the ombudsman for breaking a contract. They cannot provide a 50mbps 1 Gb internet service which I am paying for on a fup contract. I am told by their consultant that they will follow up as this may be due to “loadshedding”!!! What absolute hogwash!!! No loadshedding currently! The consultants read from a prepared script and font listen!!!
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
20 Nov 2024, 10:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2024, 10:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
AO
Allan O's updateReviewer Update
20 Nov 2024, 11:54Whatever. Lies, lies and more lies. The consultant, Nokuphiwa promised me that I would be contacted yesterday already!!! This is just absolute *******!! Next step is ombudsman and contact of all my friends and family on VidaCon contracts!!!!
AO
Allan O's update20 Nov 2024, 11:54
Reviewer Update
Whatever. Lies, lies and more lies. The consultant, Nokuphiwa promised me that I would be contacted yesterday already!!! This is just absolute *******!! Next step is ombudsman and contact of all my friends and family on VidaCon contracts!!!!
Vodacom's replyOfficial
20 Nov 2024, 16:08Dear Louise.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempt to contact you have been unsuccessful as the call was rejected. However, please be advised that your query is currently being addressed by the network department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempt to contact you have been unsuccessful as the call was rejected. However, please be advised that your query is currently being addressed by the network department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2024, 16:08
Official
Dear Louise.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempt to contact you have been unsuccessful as the call was rejected. However, please be advised that your query is currently being addressed by the network department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempt to contact you have been unsuccessful as the call was rejected. However, please be advised that your query is currently being addressed by the network department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
AO
Allan O's updateReviewer Update
20 Nov 2024, 16:18Vodacom how dare you?? Without even contacting me or speaking to me you close a complaint!!! ***!
Dear Vodacom Customer. Your service ticket with reference number EC-1U5C-1IWG1B has been closed. Thank you Vodacom.
Dear Vodacom Customer. Your service ticket with reference number EC-1U5C-1IWG1B has been closed. Thank you Vodacom.
AO
Allan O's update20 Nov 2024, 16:18
Reviewer Update
Vodacom how dare you?? Without even contacting me or speaking to me you close a complaint!!! ***!
Dear Vodacom Customer. Your service ticket with reference number EC-1U5C-1IWG1B has been closed. Thank you Vodacom.
Dear Vodacom Customer. Your service ticket with reference number EC-1U5C-1IWG1B has been closed. Thank you Vodacom.
AO
Allan O's updateReviewer Update
20 Nov 2024, 16:20Your call was rejected as I was driving trying to pull iff the road in traffic. How long did you ring??? One call??? Then you close the case?
AO
Allan O's update20 Nov 2024, 16:20
Reviewer Update
Your call was rejected as I was driving trying to pull iff the road in traffic. How long did you ring??? One call??? Then you close the case?
AO
Allan O's updateReviewer Update
20 Nov 2024, 16:20Vodacom how dare you?? Without even contacting me or speaking to me you close a complaint!!! ***!
Dear Vodacom Customer. Your service ticket with reference number EC-1U5C-1IWG1B has been closed. Thank you Vodacom.
Dear Vodacom Customer. Your service ticket with reference number EC-1U5C-1IWG1B has been closed. Thank you Vodacom.
AO
Allan O's update20 Nov 2024, 16:20
Reviewer Update
Vodacom how dare you?? Without even contacting me or speaking to me you close a complaint!!! ***!
Dear Vodacom Customer. Your service ticket with reference number EC-1U5C-1IWG1B has been closed. Thank you Vodacom.
Dear Vodacom Customer. Your service ticket with reference number EC-1U5C-1IWG1B has been closed. Thank you Vodacom.
AO
Allan O's updateReviewer Update
21 Nov 2024, 11:29I have another problem regarding an unauthorised insurance added to my contract!!! I have requested that this be cancelled with immediate effect as I did not sign any documents for insurance, yet this still appears on my Vodacom account. This must be stopped immediately and any money received must be paid back!!!
AO
Allan O's update21 Nov 2024, 11:29
Reviewer Update
I have another problem regarding an unauthorised insurance added to my contract!!! I have requested that this be cancelled with immediate effect as I did not sign any documents for insurance, yet this still appears on my Vodacom account. This must be stopped immediately and any money received must be paid back!!!
Vodacom's replyOfficial
21 Nov 2024, 13:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The reference number is ***.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The reference number is ***.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2024, 13:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The reference number is ***.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The reference number is ***.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,