Vodacom deceives you!

Hi Everyone,

I feel thqt I have to warn people about Vodacom and their outright obfuscation of the truth. Recently I was contacted by one of their call centre agents informing me of a possible upgrade on one of my data lines. I asked him to cancel this line, only to find out that I have to call cancellations to do so. Another way Vodacom tries to give you the run around. He then asked whether I would like to upgrade my current line. I repeatedly asked him whether the upgrade will allow me to top up because I do not want to pay out of bundle rates which are ridiculous btw. He then complies and indicates that they will make it top up. I will get more data and airtime for slighly more than I am currently paying. I then agree. Unfortunately I now realise after my airtime and data miraculously doesn't run out that I have an open line after I am out of bundle. This is exactly what I wanted to avoid. I then ask them to revert me back to the old contract, which they now miraculously caanot do. They now inform me that the investigqtion will take seven days and I will only be reverted at the end of the month, while I have this open line I need to use, but cannot top up. So now, I have to pay these ******* for an open line until they can sort it out. My call was transferred and transferred to no avail. Please never use Vodacom. They cqn get you into a contract in five minutes, but it takes a month and thousands of rands later for qnything to be done!!!