1 reviews | Active since Apr 2013
Vodacom Deceives Loyal Client
I was contacted by Vodacom in late October 2017 and the opening statement by the salesperson was that "You are a valued client". I believed her because I have been a Vodacom client since 1998. I was offer 5Gigs of data with an additional "Night Owl" 5 Gigs for R269 per month, being told that this was a much better price than buying per Gig and which I believed. Two day later I walked into a Telkom store with my sister-in-law where she bough 20 Gigs with 20 Gigs NighOwl for R229. Now if I am a "Valued Client" why is Vodacom ripping me off and offering below competitive pricing and selling me a quarter Gigs of what their competitors are offering and for more money. And also a more complicated offering technologically with an additional simcard and a separate contract and not just a wireless connection with a code? I am terribly disappointed at the treatment, and embarrassed at still being a Vodacom customer. Vodacom - you should be ashamed- All the Telkom data deals are better than yours- YOU DONT HAVE THE INTEREST OF YOUR CUSTOMERS AT HEART!!!!
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Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mr Sassman,
I do apologise for the inconvenience caused and the delay.
Your query has been addressed and the premature cancellation quote was emailed to ***.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
Dear Mr Sassman,
I do apologise for the inconvenience caused and the delay.
Your query has been addressed and the premature cancellation quote was emailed to ***.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
Dear Mr Sassman,
I do apologise for the inconvenience caused and the delay.
Your query has been addressed and the premature cancellation quote was emailed to ***.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
Dear Mr Sassman,
I do apologise for the inconvenience caused and the delay.
Your query has been addressed and the premature cancellation quote was emailed to ***.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
