1 reviews | Active since Jun 2025
Vodacom deceives customers!!
I wasted my entire morning trying to upgrade my contract only to be advised that I am locked into a 24 month contract and can only upgrade in 2026! This is not what was agreed with the call centre when they called me to offer me a no charge SIM ONLY upgrade on my cell contract in September 2024. I confirmed on multiple occasions that I would be able to upgrade after 3 months on the SIM ONLY contract. Vodacom offered the "upgrade" with lower fees and better value PLUS if you upgraded Vodacom would also deliver you a Bluetooth speaker. I again confirmed that this would in no way limit my ability to upgrade my contract after the three month period and the consultant confirmed that I would be able to upgrade after the initial 3 month period. Vodacom your behaviour is despicable and dishonest! The consultant that assisted me at Gateway was great.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
