GM
Graeme M

1 reviews | Active since Jun 2025

02 Jun 2025, 08:40

Vodacom deceives customers!!

I wasted my entire morning trying to upgrade my contract only to be advised that I am locked into a 24 month contract and can only upgrade in 2026! This is not what was agreed with the call centre when they called me to offer me a no charge SIM ONLY upgrade on my cell contract in September 2024. I confirmed on multiple occasions that I would be able to upgrade after 3 months on the SIM ONLY contract. Vodacom offered the "upgrade" with lower fees and better value PLUS if you upgraded Vodacom would also deliver you a Bluetooth speaker. I again confirmed that this would in no way limit my ability to upgrade my contract after the three month period and the consultant confirmed that I would be able to upgrade after the initial 3 month period. Vodacom your behaviour is despicable and dishonest! The consultant that assisted me at Gateway was great.

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2025, 11:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team