AC
Amanda C
1 reviews | Active since Jul 2019
01 Jun 2021, 11:27
Vodacom Deceased - superior bad service
We have been trying to MOVE a debit order from MAY 2020 now. The person has been deceased for a year now. Upon contacting Vodacom, they request you send an email to deceased@vodacom... but low and behold. NO reply, no help. When you call, they say email. I have even tried to email CUSTOMERCARE.... but no reply even from Customer Care... SHOCKINGLY BAD SERVICE. Especially during such a difficult emotional time.
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Vodacom's replyOfficial
01 Jun 2021, 11:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2021, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team