Vodacom Debtors needs bookkeeping training

Vodacom Debtors needs to be audited. It needs to be inspected by the Consumer Commission for its poor management of customers' accounts. How can an eft payment disappear? Is there a black hole at Vodacom Debtors which we know nothing about? I'm asked for a POP. I've emailed ir to Debtors at least 10 times & still my query remains unresolved & still I'm our of pocket. My error was not paying Vodacom Pty Ltd but paying an Eft to Vodacom Debtors. Do not make the same mistake I did!!