RVdM
Riaan Van der Merwe

1 reviews | Active since Aug 2017

31 Aug 2017, 09:11

Vodacom debt to me

Vodacom owes me R5000, they agree on this. How do I actually get them to pay it into my account? After hours on the phone they told me to send an e-mail to ********** I've done that now, 3 weeks later still nothing from them. Are there any other way of contacting these people? No Vodashop can help apparently everything needs to be handled by phone or e-mail????

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Replies (2)
Vodacom
Vodacom's reply31 Aug 2017, 09:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Sept 2017, 14:50
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian