Vodacom debt review

Today, Vodacom has hurt one of its longest standing customers. My father has been with Vodacom for the past 25 years. He has had the same cellphone number for the past 21 years. My father has multiple contracts out with Vodacom and he has been paying it every month for the past 25 years.

Today we app**** for a upgrade on an existing contract. We were declined of the upgrade on the contract because my father is under debt review.

Let me level with whoever reads this from Vodacom. The reason we app**** for an upgrade is to allow my father to work from home. We want to upgrade from a 10GB sim + pocket router thing, to a laptop deal. The difference from the existing deal to the new deal is R130. So because my father is under debt review and there is a R130 difference in payment, you’re going to stop him from working? In all honesty, we buy more than R130 of extra data a month. Last month I payed over R800 extra on my Vodacom SIM card for data, yet you’re going to deny a R130 difference contract upgrade? Really?