Vodacom & Debt Collectors Threatening to Blacklist Me Over a Closed, Paid-Up Account

Vodacom and their debt collectors keep harassing me over a R122.99 “debt” on account I***, which was paid in full, converted to prepaid, and officially closed on 01 January 2025, after my explicit requests to convert to prepaid between July - December 2024.

On 1 January 2025, Vodacom also zeroed ALL my accumulated airtime, voice minutes, and data (which was paid for). This alone indicates their full recognition of the account's cancellation and marks the end of any billing period or liability on my part. They then issued a February 2025 invoice showing a R0.00 balance — yet now in July 2025 they continue demanding payment.

I’ve sent all proof multiple times, but most recently, they’ve escalated to “draft summons” threats and pressure to enter into a payment plan — even though they are well aware the account is closed and disputed. This is not just poor administration — it’s borderline ********.

This is unacceptable and a violation of the Consumer Protection and National Credit Acts, especially since: * The account is closed * Vodacom confirmed a R0 balance * All data and airtime were wiped on 1 Jan * I’ve legally disputed the claim in writing multiple times, but they keep threatening me anyway without acknowledging my evidence.

In terms of Sections 14, 20, and 21 of the Consumer Protection Act (CPA), Act 68 of 2008, I remind you that: I have the right to cancel a fixed-term agreement and not be held liable for charges incurred beyond the cancellation date - especially where the service provider has failed in their duty to process that cancellation timeously.

I demand: * Written confirmation that the account is closed * That no credit bureau listing will be made * An end to all collections * A formal apology for the continued harassment and ************

If this continues, I will escalate to the NCC, Credit Ombud, and ICASA.