Vodacom debitted me but refuse to refund ... *****

Ref no : ERM ***<br> Firstly i reported that it was ***** as i never took a contract from Vodacom, i was debitted thrice and the i was informed that i should reverse the debit orders and i will be refunded for it. thereafter i was contacted and advised that the investigation is over and it is in fact *****. I was informed that i will be removed from the credit bereau which never happened , yesterday i called the credit bereau and to my suprise i was informed that i still have a Vodacom account and i owe for 5 months payments (R11986).<br> <br> This is unacceptable as i was declined for a contract from Telkom due to Vodacom staff not doing their job !!!<br> <br> further more i was promised a refund which never happened and i was offered DATA or airtime , How do i use your DATA or airtime on my Telkom sim ???<br> <br> Please see below email from Vodacom and note that i have several emails to confirm the above as well as a letter confirming all of this: <br> <br> I have loaded a credit against the bank charges fees for R200 that we charged you however the reversal fee you will need to send me your bank statement in order for me to process.