VODACOM DEBITS TOO MUCH MONEY TIME AND TIME AGAIN AND DOESN'T RESPOND

<p> </p> <p>End of January 2017 Debit number ********** 313 R795.37</p> <p>This is a set contract amount of R75.00 including vat</p> <p>Due to my account being grossly over debited end of December 2016 against this number (which after a huge amount of time and effort was credited to my bank account) I cancelled this contact. The debit end of January 2017 was the final debit and my account was over debited by R720.37.</p> <p>Vodacom claim the over debit of R720.37 was due to the contract data on this number been exceeded and was therefore for above data bundle used. </p> <p>I disagree with this additional charge. Above contract data had never been allowed or available and so never previously been exceeded. I completed the forms requesting a copy of this contract and asked for reconciliation of this account 03 February. Even though I have followed up with Vodacom many times.</p> <p>End of February 2017 Debit number R1544.45 ********** 077 and R457.23 ********** 905 = R2001.68 (*** ***~LBQG)</p> <p>Due to the terrible service (over debiting and no response), I received from Vodacom, I requested cancellation of these two numbers wavering any and all early cancellation fees. This was agreed and the copy invoices for the final debit end of February were emailed to myself confirming the final debit (end of February) - R278.99 invoice no H3-2B1A5 ********** 077 and R121.99 invoice no H3-2E3BM ********** 905 = R400.98</p> <p>I had been over debited end Feb by R1600.70 on phoning Vodacom I was told this was for cancellation fees, R1265.46 ********** 077 and R335.24 ********** 905)</p> <p>I am at my wits end, I don’t know how to proceed and urgently need a refund of R2321.07 (end of Jan debit order ********** 313 R720.37 & end of Feb debit order (R1265.46 ********** 077 and R335.24 ********** 905 = R1600.70)</p>