Vodacom debits my money but suspends my account

Recently I changed my account from a personal to business, which was fine and the consultant Anthea, from the Knysna Branch, was very friendly. One month later the account does not get transferred yet the full amount is deducted from my business account, they also decided to deduct an additional R118- for no reason. Then I get about 5-10 calls per day asking when I will be paying my account, every time I answer it takes about 3 minutes to dial in the correct info, after the calls I get the same info - I need to go into the shop, which I did and was told that everything would be sorted out (by Anthea again), which it was not. I was told to pay an additional full amount (which I did) and then I still received calls saying I haven't paid, yet Anthea saw on the system my payment had been received. Anthea did NOT sort out the problem and said she would call me, which she never did again. Now again the same amount has been deducted from my business account (including the R118 for no reason) and my account suspended, I went in to the shop again twice to sort this out and after 24 hours still nothing, I have switched my phone on and off a few times, still nothing! I am now losing business.