EC
Estelle C
1 reviews | Active since May 2016
09 Jul 2025, 09:29
Vodacom debits for services not subscribed to // Terrible service
Vodacom has debited me for auto data services I didn't subscribe for. According to them, I had to subscribe on *135# and when I went on to see, it showed that my contract doesn't allow for the auto data option. I haven't received any feedback with regards to my refund. No assistance. I am very upset with the terrible service and the debit that came from my account.
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Replies (3)
Vodacom's replyOfficial
09 Jul 2025, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2025, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Estelle C's updateReviewer Update
22 Jul 2025, 09:26Thank you
EC
Estelle C's update22 Jul 2025, 09:26
Reviewer Update
Thank you
EC
Estelle C's updateReviewer Update
02 Sept 2025, 08:17And once again, I was charged AGAIN! This is unacceptable!
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Estelle C's update02 Sept 2025, 08:17
Reviewer Update
And once again, I was charged AGAIN! This is unacceptable!