YS
Yolandi S

1 reviews | Active since Dec 2013

09 Apr 2015, 11:15

Vodacom Debits for 2 cellphones!!!

To whom this may concern. In the biginning of January I phones to request what the cost would be to do a early upgrade. The sales lady said that I do qualify for a early upgrade and that there will be NO EXTRA FEES when doing the upgrade. Via our telephone conversation I asked repeatedly is she sure there are now extra fees when doing a early upgrade and she said no. My cellphone bill has been over 1K since I did the upgrade and I cant understand why and when trying to log onto the vodacom account then there is always \Technical Problems". When I finaly got logged on I see that I am being billed for 2 cellphone account!!!!! This is steeling.<br> When I phones customer care they said that I am being billed for 2 handset instalment fees. How is this if I only have one phone??? Customer care said that the sales lady were supposed to inform me about this before doing the upgrade. I am highly PO. I would never do a upgrade if I have top pay for two cellphones. I want this sorted out ASAP or vodacom can come and take this phone and their contract and shuf it. I am not happy with this at all. I do not have the funds to pay for 2 cellphone accounts. Vodacom must refund what is mine!!!!!"""

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