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samantha J

1 reviews | Active since Sept 2020

14 Sept 2020, 14:42

Vodacom debits every month after contract has been cancelled.

Extremely annoyed with Vodacom. My mother had a contract with Vodacom, when she had financial problems the monthly debit order was changed to my banking details. My mom then passed away, but I continued paying until the contract had run its 24 months. The contract ended this year June. I went into Vodacom The Bridge Port Elizabeth with my moms death certificate. The paperwork was email to Vodacom legal to cancel the contract. I am still being debited every month by Vodacom. I have tried calling numerous times and going into the Vodacom stores - but no joy. How much longer do I allow Vodacom to ***** from me every month. How do I cancel the debit orders going off my account?

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Replies (1)
Vodacom
Vodacom's reply14 Sept 2020, 16:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team