CG
Craig G
1 reviews | Active since May 2020
18 May 2020, 09:46
Vodacom debits bank account without authority, probably from thousands of "customers"
I cancelled a mobile data with Vodacom and they continued to debit my bank account 3 months after the event. Vodacom promised to send me a copy of the call where I explicitly cancelled the contract, but never did. This is not the first time that Vodacom have billed me *******ly. I will never use Vodacom ever again, and would never recommend them. They are corporate ******* who hide behind faceless call centre agents who are trained to be obtuse or ***********. Nasty mentality! Vodacom - please take this as a further instruction to stop taking payments *******ly. I will not be phoning you again only to be told that I will be called back ... which has never happened.
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Replies (1)Vodacom's replyOfficial
18 May 2020, 10:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 May 2020, 10:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
