CG
Craig G

1 reviews | Active since May 2020

18 May 2020, 09:46

Vodacom debits bank account without authority, probably from thousands of "customers"

I cancelled a mobile data with Vodacom and they continued to debit my bank account 3 months after the event. Vodacom promised to send me a copy of the call where I explicitly cancelled the contract, but never did. This is not the first time that Vodacom have billed me *******ly. I will never use Vodacom ever again, and would never recommend them. They are corporate ******* who hide behind faceless call centre agents who are trained to be obtuse or ***********. Nasty mentality! Vodacom - please take this as a further instruction to stop taking payments *******ly. I will not be phoning you again only to be told that I will be called back ... which has never happened.

0
Replies (1)
Vodacom
Vodacom's reply18 May 2020, 10:36
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team