Vodacom debits bank account *******ly

I am quite disgusted and appalled at the manner in which my queries and complaints' have been handled by Vodacom or should I say not handled by Vodacom.

My first call to Vodacom to query my account with Vodacom was beginning September 2017 with the Call Centre, followed by several calls and emails, but to date nothing has been resolved and I don't have any resolution to my complaints to date being the 22 November 2017

But instead Vodacom can call me multiple times a day from 082 275 98 (6 calls in the last hour) and put me on hold with no one coming on to the line, what is the reason for this call if no one speaks.. is this to prove that they called me ..... really who must I speak to .... The on hold music?????????

Vodacom is quick to debit my bank account for amounts Vodacom claim are outstanding but these are ********** debit orders that I DID NOT authorise NOR give Vodacom permission to bill me for, also Vodacom has the nerve to charge me exorbitant ********** costs for data that I have not used. And despite me complaining about this nothing has been done by Vodacom. The call centre agents are useless and inefficient and can't help resolve nothing as you get transferred from person to person, the Website is user unfriendly as there is not proper customer complaints procedure or escalation of complaints procedure, not even an email address. And the email address that is given by the call centre that my complaints were sent to , no one evens provides feedback as to the status of complaints.

After 2 months of getting no joy from Vodacom, I email CEO complaints at Vodacom and 48 hours since I escalated to CEO complaints and still no feedback. So whats the use of CEO complaints if you not taken seriously.

But their automated payments demand call keeps on calling me every hour on the hour but they cant refund me the money they *******ly debited from my account without my consent.

Pathetic Mr. CEO