DM
Daniel M
1 reviews | Active since Mar 2009
19 May 2023, 11:44
Vodacom ******* debits!!!
Vodacom decided to start *******ly debiting my account in April 2023 after I ended my contract. Previously no such debits existed as I was paying cash. They used my old account details that they had *******ly kept on their system.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 May 2023, 12:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 May 2023, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 May 2023, 11:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, they have not received a cancelation however the cancelation has now been processed.
Please call *** should you require any further assistance. Regards Consumer Website Team
Please call *** should you require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply22 May 2023, 11:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, they have not received a cancelation however the cancelation has now been processed.
Please call *** should you require any further assistance. Regards Consumer Website Team
Please call *** should you require any further assistance. Regards Consumer Website Team
Best regards,
DM
Daniel M's updateReviewer Update
22 May 2023, 14:05I did not authorise the debit. It was *****ulent.
DM
Daniel M's update22 May 2023, 14:05
Reviewer Update
I did not authorise the debit. It was *****ulent.