MC
Miguel C

1 reviews | Active since Sept 2013

12 Mar 2021, 22:25

Vodacom debiting unfairly

I am being billed for a fibre line I cancelled because I was forced to move from my flat since the flat was sold to a new owner.

Sent my cancellation request on the 18th Jan. There's a 30 day notice period. Fine. So the payment at the beginning of Feb went off as expected. But the payment for March should NOT have gone through. I finally got my fibre line cancelled TODAY THE 12TH OF MARCH. So I am guessing my 30 days will still apply and another R700 will dissappear from my acxount at the end of this month! Why is Vodacoms incompetence always forced onto the customer?!??! UNACCEPTABLE. WILL NEVER SUBSCRIBE TO VODACOM AGAIN.

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2021, 09:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team