MR
Mmathapelo R
1 reviews | Active since Mar 2013
26 Sept 2025, 07:40
Vodacom debiting my Capitec account without my permission – STOP this now!
I am furious that Vodacom is trying to debit my Capitec account without my consent. I have never signed a debit order with Vodacom, yet they keep making debit attempts! Luckily, my account had no funds, but that’s not the point – this is unauthorised access to my bank account.
Tomorrow I will be going to Capitec to block Vodacom permanently, and if this is not resolved within 7 days, I will report Vodacom to PASA and the NCC for unauthorised debit orders.
Vodacom – remove my bank details immediately, stop all debit attempts, and confirm this in writing. This behaviour is unacceptable and feels like *****!
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Replies (1)Vodacom's replyOfficial
26 Sept 2025, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Sept 2025, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
