MR
Mmathapelo R

1 reviews | Active since Mar 2013

26 Sept 2025, 07:40

Vodacom debiting my Capitec account without my permission – STOP this now!

I am furious that Vodacom is trying to debit my Capitec account without my consent. I have never signed a debit order with Vodacom, yet they keep making debit attempts! Luckily, my account had no funds, but that’s not the point – this is unauthorised access to my bank account.

Tomorrow I will be going to Capitec to block Vodacom permanently, and if this is not resolved within 7 days, I will report Vodacom to PASA and the NCC for unauthorised debit orders.

Vodacom – remove my bank details immediately, stop all debit attempts, and confirm this in writing. This behaviour is unacceptable and feels like *****!

0
Replies (1)
Vodacom
Vodacom's reply26 Sept 2025, 08:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team