JW
Josefine W
1 reviews | Active since Jan 2015
02 Jul 2019, 08:38
Vodacom debiting my bank account *******ly.
Vodacom is still debiting money off my account even though all contracts have been cancelled for more than a month. I've truly tried everything and legal action seems to be the only language they understand.
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Replies (2)
Vodacom's replyOfficial
03 Jul 2019, 08:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2019, 08:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JW
Josefine W's updateReviewer Update
03 Jul 2019, 09:48Vodacom apparently does not know why the money was deducted. One employee sent an email saying that this is an extra amount that was added for the contract allocation. Another employee contacts me and says that I did not pay the total cancellation amount and that this was the outstanding fee.
All in all, a very *********** bunch of employees. I would love to know if Vodacom would survive an audit...
All in all, a very *********** bunch of employees. I would love to know if Vodacom would survive an audit...
JW
Josefine W's update03 Jul 2019, 09:48
Reviewer Update
Vodacom apparently does not know why the money was deducted. One employee sent an email saying that this is an extra amount that was added for the contract allocation. Another employee contacts me and says that I did not pay the total cancellation amount and that this was the outstanding fee.
All in all, a very *********** bunch of employees. I would love to know if Vodacom would survive an audit...
All in all, a very *********** bunch of employees. I would love to know if Vodacom would survive an audit...