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nomusasithole N

1 reviews | Active since May 2016

20 May 2016, 08:41

Vodacom debiting my bank account for a contract that no longer exists - account no I***

<p>I cancelled my 2 year contract with Vodacom, on email and on the phone, got confirmation it was done. They even changed the line from a contract to a pay as you go line in December last year. They started debiting my account again for the contract every month and I'm going to report this matter to the police because it is not only ********* to do this but also ********.</p> <p> </p> <p>When I phoned them this morning, waited 10 minutes to speak to a rude Rifilwe, she told me that they do not have any records because they've handed me over to their lawyers. I phoned their lawyers and they said they do no have such an account. </p> <p> </p> <p>This is why I ended the contract in the first place, their service is shocking, I didn't want to subjected to that any longer and I find myself having to deal with them again - why me?</p> <p> </p> <p>Well done Vodacom!</p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2016, 12:16
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team