Vodacom debiting my account for a phone i never received

Good day

Once again how can you guys debit my bank account for a phone that i did not receive the order was cancelled and sent back the guy from skynet did not want to hand me the phone the day on delivery because my proof of address was not correct.. i phoned in on the day and i spoke to vodacom online and they requested for a return to sender and then they will cancelled.. i do not have the phone.. if this is not corrected i will open up a ***** cause against vodacom and take things further to the ombudsman because since november this is a problem..I have been emailing everything no assistance..

I want answers.

Phone me: ***