OR
ODIRILE R
1 reviews | Active since Jan 2024
08 Feb 2024, 13:54
Vodacom debiting my account even after contract cancellation. They sell you a faulty phone then give you run-arounds during cancellation. They further just debit you for a phone you do not have, debit its insurance, etc.
Vodacom and it's *********** staff from both its call centers and stores will have you on the phone for hours only to then tell you there's nothing they can do. I cancelled my phone contract after they gave me a defective Phone. Even after cancelling the phone contract and handing over the phone they still debit my account. I now have to take legal route just to have them do what was agreed on.
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Replies (1)Vodacom's replyOfficial
08 Feb 2024, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Feb 2024, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
