OR
ODIRILE R

1 reviews | Active since Jan 2024

08 Feb 2024, 13:54

Vodacom debiting my account even after contract cancellation. They sell you a faulty phone then give you run-arounds during cancellation. They further just debit you for a phone you do not have, debit its insurance, etc.

Vodacom and it's *********** staff from both its call centers and stores will have you on the phone for hours only to then tell you there's nothing they can do. I cancelled my phone contract after they gave me a defective Phone. Even after cancelling the phone contract and handing over the phone they still debit my account. I now have to take legal route just to have them do what was agreed on.

0
Replies (1)
Vodacom
Vodacom's reply08 Feb 2024, 14:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team