RS
Roman S
1 reviews | Active since Feb 2020
02 Sept 2020, 07:16
vodacom debiting my account even after cancelation
Horrible customer service from this company. i havw cancelled my debit order 3 months ago and after speaking to numerous people and placing many complaints they still double debit my account today. I am fed up and i regret joining Vodcaom because even whilst i was withing my contract i had terrible service, you hardly ever get through to client service when you need them..
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
02 Sept 2020, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2020, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Roman S's updateReviewer Update
08 Sept 2020, 08:53Still no contact from Vodacom. Double debited my account even though i have cancelled in June. Still no agent to rectify this matter.
RS
Roman S's update08 Sept 2020, 08:53
Reviewer Update
Still no contact from Vodacom. Double debited my account even though i have cancelled in June. Still no agent to rectify this matter.
RS
Roman S's updateReviewer Update
11 Sept 2020, 07:1611 September and i still have no luck with Vodacom. Still havnt got any feedback from Vodacom. So Vodacom just debit your accouny as they please and refuse to accept your cancelation. The customer service is terrible. I would not recommend Vodocam to anyone out there.
RS
Roman S's update11 Sept 2020, 07:16
Reviewer Update
11 September and i still have no luck with Vodacom. Still havnt got any feedback from Vodacom. So Vodacom just debit your accouny as they please and refuse to accept your cancelation. The customer service is terrible. I would not recommend Vodocam to anyone out there.
RS
Roman S's updateReviewer Update
15 Sept 2020, 13:4315 September and still no luck with Vodacom this company doesnt care about its clients at all. My advice to anyone thinking of joining Vodacom is to think twice.
RS
Roman S's update15 Sept 2020, 13:43
Reviewer Update
15 September and still no luck with Vodacom this company doesnt care about its clients at all. My advice to anyone thinking of joining Vodacom is to think twice.
RS
Roman S's updateReviewer Update
15 Sept 2020, 19:46What about all the months that my account was debited when it shouldnt have been? The customer looses and Vodacom gains??
RS
Roman S's update15 Sept 2020, 19:46
Reviewer Update
What about all the months that my account was debited when it shouldnt have been? The customer looses and Vodacom gains??