1 reviews | Active since Jul 2016
Vodacom debiting my acc but no tablet in my possession
<p>Vodacom has been debiting my acc since September 2015 for 2 tablets that they came to pick up after delivery since i was not happy with the tablets however no tablets are in my possession.</p> <p>They continue to debit my acc and I have been through hours of call centres trying to resolve the issue and visiting a few branches yet still they continue to debit my acc since 2015.</p> <p> </p> <p>I need this issue resolved asap as I am seething right now.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A consultant did contact me and insisted that Vodacom will refund me half the amount of what they debited. Again with my time and resources I drove to Norwood Mall were a statement was printed with the correct amount. I have mailed through the statement and no one has since called with any feedback. I have no direct line of who ever is assisting me and as paying customer that has been with Vodacom for many years I must wait until someone remembers to call me and resolve my query that has been going on for 9 horrific months of poor customer and billing service.
A consultant did contact me and insisted that Vodacom will refund me half the amount of what they debited. Again with my time and resources I drove to Norwood Mall were a statement was printed with the correct amount. I have mailed through the statement and no one has since called with any feedback. I have no direct line of who ever is assisting me and as paying customer that has been with Vodacom for many years I must wait until someone remembers to call me and resolve my query that has been going on for 9 horrific months of poor customer and billing service.
Still no feedback from Vodacom. Absolutely shocking service from Vodacom.
Still no feedback from Vodacom. Absolutely shocking service from Vodacom.
And the wait continues as no one has bothered to contact me but they never late to debit me for 2 tablets that I dont have. Vodacom you working very hard on loosing me as a client that has been with you for over a decade.
And the wait continues as no one has bothered to contact me but they never late to debit me for 2 tablets that I dont have. Vodacom you working very hard on loosing me as a client that has been with you for over a decade.
Still no call as yet or any resolution to my query of debiting my acc while the tablets are sitting with Vodacom. Dealing with Vodacom is disappointing on every level.
Still no call as yet or any resolution to my query of debiting my acc while the tablets are sitting with Vodacom. Dealing with Vodacom is disappointing on every level.