Vodacom debiting me for items not on my profile

Good day,

It appears that Vodacom (specifically Vodapay) is deducting a monthly amount from my account for a product I do not have.

I contacted Vodacom, and a helpful support agent, Lebo, assisted me. She confirmed that no such charge appears on my profile and assisted me to look on my Vodapay app for the charges...nothing appears there. She then transferred me to Vodapay, where I was informed that they could not assist and that I should use the Tobi chat for help.

I proceeded with the Tobi chat, only to be told that this is a billing issue outside their scope and that I should contact Vodacom again. After making another call, I was advised by another support agent to check the charges via my Vodapay app—something I had already done multiple times with Lebo and her team. I have sent the bank statement and details of this "Vodacom Bundle".

At this point, I am frustrated and simply want my money refunded. I am being debited for a product that does not even appear on my profile or account.

Please assist in resolving this matter promptly.