1 reviews | Active since Apr 2012
Vodacom debiting me even though I'm on prepaid. No help from Customer Care.
<p>On the 7th of April 2017, Vodacom ran a debit order for R1000.01 of my account. The last contract I had ended in 2015. I was able to reverse the debit order from online banking. Then when I tried to find out why from Vodacom Customer Care, I got transferred to 4 different departments. And the 4th department wanted to transfer me back to the previous department. I then went and emailed the ***** line and they requested my banking details. But up to today, I don't know why Vodacom is trying to debit me. I'm also getting emails with account balance but it gives an error when I open the statement.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thanks. I await your contact.
Thanks. I await your contact.
Dear Customer, as discussed the problem has been resolved.
Kind Regards
Dane Larson
Dear Customer, as discussed the problem has been resolved.
Kind Regards
Dane Larson
Thanks for solving my issue. Can you please relate this back to your Customer Centre so that they can assist without transferring from one department to the next?
Thanks for solving my issue. Can you please relate this back to your Customer Centre so that they can assist without transferring from one department to the next?
Please contact me. You confirmed to me that I would not get another bill next month because Vodacom mistakenly loaded someone else's account on my account. Now I received another bill???? After asking you to make sure that I don't receive one again. I'm going to open a case on ICASA now.
Please contact me. You confirmed to me that I would not get another bill next month because Vodacom mistakenly loaded someone else's account on my account. Now I received another bill???? After asking you to make sure that I don't receive one again. I'm going to open a case on ICASA now.