CP
Clive P
1 reviews | Active since Jul 2011
05 Sept 2022, 15:54
Vodacom Debiting for Cancelled Services
I no longer reside in South Africa and was informed by a Vodacom agent prior to leaving in June that I could cancel my service with Vodacom at any point as I was not on a fixed contract.
I am unable to contact via phone (my sim is no longer in use) to cancel Vodacom's services but have informed them twice in writing (having mailed *** on14 July and 9 August 2022) to cancel . I have had no response to any of my mails and yet another debit order from my account on 31 August 2022. This is not acceptable.
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Replies (3)
Vodacom's replyOfficial
05 Sept 2022, 16:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2022, 16:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Clive P's updateReviewer Update
03 Oct 2022, 12:06 No such mail received. I have since received another invoice vial mail and therefore I am sure you have the correct email address.
CP
Clive P's update03 Oct 2022, 12:06
Reviewer Update
No such mail received. I have since received another invoice vial mail and therefore I am sure you have the correct email address.
CP
Clive P's updateReviewer Update
04 Oct 2022, 11:58What a surprise - tried calling your cancellation number - it does not work! Email doesn't work.
Vodacom has been informed in writing on multiple occasions and has failed to comply or respond appropriately. CANCEL MY DEBIT ORDER NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Vodacom has been informed in writing on multiple occasions and has failed to comply or respond appropriately. CANCEL MY DEBIT ORDER NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CP
Clive P's update04 Oct 2022, 11:58
Reviewer Update
What a surprise - tried calling your cancellation number - it does not work! Email doesn't work.
Vodacom has been informed in writing on multiple occasions and has failed to comply or respond appropriately. CANCEL MY DEBIT ORDER NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Vodacom has been informed in writing on multiple occasions and has failed to comply or respond appropriately. CANCEL MY DEBIT ORDER NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!