TT
Tshepang T

1 reviews | Active since Jun 2015

30 Aug 2024, 10:46

Vodacom debiting cancelled contract.

Not happy with Vodacom at all. I got a call from Vodacom sales department around 3rd of May and was told l am due for an upgrade. I upgraded to a data line with a router. I however cancelled the contract because I was unable to change the password of the router. They collected the router on the 14th of May and the warehouse confirmed having received the collected router. l am still being billed even now for the upgrade and the router. Tomorrow is the last day of the month and l will be billed too. pathetic serve from Vodacom. I will no longer upgrade with them.

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2024, 18:54
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team