1 reviews | Active since Jul 2016
Vodacom debiting account after number has been cancelled
<p>After my contract has come to an end 2 June 2016, giving Vodacom notice in May already and porting away from Vodacom (services was ended from Vodacoms side on the 2nd June), Vodacom loaded a ghost number onto my account, without my knowledge and permission and subsequently debitting my accounr for a service I did not sign up for nor received for 2 months! I have spoken to numerous agents at their call centre and after confirmation that the acount has been closed, another debit order was deducted yesterday. A service request was logged (S3-G0Y30-0SFMB), but no response has been given from Vodacom. This is clearly ***** on Vodacoms side.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
