AR
Anna R

1 reviews | Active since Jul 2016

22 Jul 2016, 05:56

Vodacom debiting account after number has been cancelled

<p>After my contract has come to an end 2 June 2016, giving Vodacom notice in May already and porting away from Vodacom (services was ended from Vodacoms side on the 2nd June), Vodacom loaded a ghost number onto my account, without my knowledge and permission and subsequently debitting my accounr for a service I did not sign up for nor received for 2 months! I have spoken to numerous agents at their call centre and after confirmation that the acount has been closed, another debit order was deducted yesterday. A service request was logged (S3-G0Y30-0SFMB), but no response has been given from Vodacom. This is clearly ***** on Vodacoms side.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 06:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team