JN
Jabulane N
1 reviews | Active since Jul 2012
29 Apr 2020, 10:24
Vodacom debited R9377.66 for a cancelled contract
I just got debited R9377.66 by Vodacom for a data sim only contract that I had cancelled during the cooling off period. My name is Jabulane Nsimbi, the sim number in question is *** They couldn’t have chosen the worse period to ***** my money during the lockdown.
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Replies (2)
Vodacom's replyOfficial
29 Apr 2020, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JN
Jabulane N's updateReviewer Update
14 May 2020, 14:34Hi guys,
It has been over 14 days now and I am yet to receive the refund that was promised to me, how is this query resolved if I do not have any feedback on why I haven't received my R9377 that you debited from my account.
It has been over 14 days now and I am yet to receive the refund that was promised to me, how is this query resolved if I do not have any feedback on why I haven't received my R9377 that you debited from my account.
JN
Jabulane N's update14 May 2020, 14:34
Reviewer Update
Hi guys,
It has been over 14 days now and I am yet to receive the refund that was promised to me, how is this query resolved if I do not have any feedback on why I haven't received my R9377 that you debited from my account.
It has been over 14 days now and I am yet to receive the refund that was promised to me, how is this query resolved if I do not have any feedback on why I haven't received my R9377 that you debited from my account.