SM
Suliwe M
1 reviews | Active since Jan 2018
03 Dec 2019, 16:34
Vodacom debited my account for a device I did not receive.
Vodacom has debited by account for the second time this month for a device I did not receive. I have called many times asking them to cancel it but nothing has happened. I have taken an initiative to go to Randburg Square branch but they also couldn’t help me. Big companies cannot take advantage of us and get away with it! I want my money back!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 18:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 18:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Dec 2019, 14:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply13 Dec 2019, 14:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team